Q1: What is Vavilion?
We are an online store offering curated collections of high-quality products for cozy living, sustainable lifestyles, family spaces, and more. Our mission is to bring comfort, style, and functionality to your home.
Q2: Where are you based?
We are an online business with a global reach, partnering with suppliers to ship products directly to your door.
Q3: What payment methods do you accept?
We accept major payment methods, including:
- Credit/Debit Cards (Visa, Mastercard, etc.)
- PayPal
- Other secure payment gateways (e.g., Stripe, if applicable).
Q4: How can I check the status of my order?
Once your order is processed, we’ll send you a confirmation email with tracking details. Use the provided tracking number to monitor your shipment.
Q5: Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it. After this time, the order may already be processed and shipped. Please contact us immediately at for assistance.
Q6: Where do you ship to?
We ship worldwide! Some restrictions may apply based on product or location.
Q7: How long does shipping take?
Shipping times vary by location:
- United States: 7–14 business days
- Europe: 10–20 business days
- Other Regions: 10–30 business days
Please note that these are estimates and can vary due to customs or shipping carrier delays.
Q8: Will I have to pay customs fees or taxes?
Customs fees or taxes may apply depending on your country’s regulations. These charges are the customer’s responsibility.
Q9: Can I return a product?
Yes! We accept returns within 30 days of delivery if the product is unused and in its original condition. For details, visit our [Return Policy] page.
Q10: When will I get my refund?
Refunds are processed within 5–7 business days after we receive and inspect your returned item.
Q11: Are your products sustainable?
Many of our products are eco-friendly and sourced with sustainability in mind. Look for the "Sustainable Living" collection for green products!
Q12: Do you offer gift wrapping or packaging?
Currently, we do not offer gift wrapping. However, our packaging ensures safe delivery of your items.
Q13: What if my product arrives damaged?
If your product arrives damaged or defective, contact us within 7 days of delivery with photos. We’ll arrange a replacement or refund at no extra cost.
Q16: How can I reach you?
Feel free to contact us anytime!
- Email: support@vavilion.com
- Phone: +447723781826